Terms of service

These Terms of Service (“Terms”) govern your use of and purchases from mewkami.com (the “Site”) operated by Mewkami Ltd (“Mewkami”, “we”, “us”, or “our”). By accessing or using our Site and Services, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not use the Site or purchase products from us.

1. General Conditions

  • You must be at least the age of majority in your jurisdiction to use our Services or place an order.
  • You may not use our Services for any unlawful or unauthorised purpose.
  • We reserve the right to refuse service to anyone, for any reason, at any time.
  • Content (excluding payment data) may be transmitted unencrypted over various networks and adapted to technical requirements. Payment information is always encrypted.

2. Products and Services

  • All products offered on our Site are made to order and available exclusively online.
  • Product descriptions, images, and pricing are subject to change at any time without notice.
  • Colours and details may vary slightly from images displayed due to device display settings.
  • We reserve the right to limit sales or quantities to any customer.

3. Orders and Billing

  • When you place an order, you agree to provide accurate, complete, and up-to-date information.
  • We reserve the right to refuse or cancel any order, limit quantities, or restrict purchases suspected to be placed by resellers or distributors.
  • In the event of cancellation or modification, we will attempt to notify you using the contact details provided at checkout.

4. Pricing and Payment

  • Prices are listed in GBP (£) and include applicable UK taxes where required by law.
  • Shipping charges, if applicable, are calculated at checkout.
  • We may update prices at any time without prior notice.
  • Payment must be received in full before an order is processed.

5. Fulfilment and Delivery

  • We work with trusted third-party production and logistics partners to manufacture and deliver your orders.
  • Delivery times are estimates and not guaranteed; delays may occur outside our control.
  • Risk of loss passes to you upon delivery of the products to the shipping address you provide.

6. Returns and Refunds

  • Please refer to our Refund policy for details on eligibility, procedures, and timelines.
  • Only products returned in accordance with that policy will be eligible for a refund or replacement.

7. Accuracy of Information

  • We do our best to ensure product details and pricing are accurate, but errors may occur.
  • We reserve the right to correct errors or cancel orders if information on the Site is inaccurate, even after an order has been placed.

8. Intellectual Property

All content on the Site — including product designs, artwork, branding, text, and logos — is the intellectual property of Mewkami Ltd. You may not reproduce, distribute, or exploit this content without our express written consent.

9. User Content and Submissions

If you submit feedback, suggestions, or other materials to us, you grant us a non-exclusive, worldwide, royalty-free licence to use such content for business purposes. You represent that your submissions do not infringe on the rights of others.

10. Prohibited Uses

You may not use the Site or Services:

  • For unlawful or fraudulent purposes.
  • To infringe our intellectual property rights or those of others.
  • To upload malicious code or interfere with Site security.
  • To mislead, harass, or harm others.

Violation may result in suspension or termination of your access.

11. Limitation of Liability

  • The Site and all products are provided “as is” and “as available” without warranties of any kind, except as expressly stated.
  • We are not liable for any indirect, incidental, special, or consequential damages, including lost profits, data loss, or business interruption.
  • Our liability in connection with any product or service shall not exceed the purchase price paid for that product or service.

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, and nothing in these Terms affects your statutory rights.

12. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, internet outages, shipping delays, or pandemics.

13. Indemnification

You agree to indemnify and hold harmless Mewkami Ltd, its officers, employees, and partners against claims arising out of your breach of these Terms or violation of any law or third-party rights.

14. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect.

15. Termination

These Terms remain in effect until terminated by either you or us. We may suspend or terminate your access if we believe you have violated these Terms.

16. Governing Law

These Terms are governed by and construed under the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Entire Agreement

These Terms, along with our Privacy policy and Refund policy, form the entire agreement between you and Mewkami Ltd regarding your use of the Site.

18. Changes to Terms

We may update these Terms from time to time. Changes take effect when posted on this page. Your continued use of the Site after changes are posted constitutes acceptance.

19. Contact Us

If you have any questions about these Terms or your order, please contact us:

Mewkami Ltd
Registered in England & Wales
Company No. 16377105
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ

Email: contact@mewkami.com

Last updated: 1 February 2025