FAQs
🛍️ Orders & Shipping
Q: How long does shipping take?
A: Orders are normally received within 4-7 business days. See our Shipping policy here for full details.
Q: Do you offer free shipping?
A: Yes! We offer free delivery on all orders over £39 GBP / €47 EUR / $49 USD.
Q: Where do you ship from?
A: We fulfill orders from the UK, EU, or USA depending on availability. If local stock is unavailable, your order may be shipped from a different country, which may slightly affect delivery time.
Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email. If you don’t see it, check your spam folder or contact us at contact@mewkami.com with any questions.
Q: Can I cancel my order?
A: Because each item is made to order, we cannot cancel an order once it is submitted. Please double-check your details before purchasing.
🔄 Returns
Q: What is your return policy?
A: We offer returns or replacements in specific situations. Please see our Refund policy here for full details.
Q: What if my item arrives damaged or incorrect?
A: Email contact@mewkami.com within 14 days, and we’ll resolve it promptly.
📏 Products & Sizing
Q: How do I choose the right size?
A: See our Sizing guide here for detailed measurements. We recommend comparing with an item you already own for the best fit.
Q: What materials are your products made from?
A: Our apparel is made from cotton and cotton-poly blends, depending on the item. All pieces are chosen for comfort, durability, and great print quality.
Q: Will my item shrink after washing?
A: Our apparel is pre-shrunk and made to last. For best results, we recommend washing inside out on cold and air drying when possible.
💳 Discounts
Q: Can I use a discount code?
A: Yes! Subscribe to our email list below to get exclusive promo codes and offers. Only one discount code can be used per order.
🎁 Gifting & Special Requests
Q: Do you offer gift options?
A: We don't currently offer gift wrapping or custom messages, but you're welcome to ship directly to a loved one.
📧 Contact & General Questions
Q: How can I contact you?
A: Email us at contact@mewkami.com or visit our Contact page here. We typically respond to all emails within 24 hours, 7 days a week.
Q: Do you collaborate with influencers or affiliates?
A: Yes! If you're interested in working with us, reach out at contact@mewkami.com