FAQs

🛍️ Orders & Shipping

Q: How long does shipping take?
A: Orders are normally received within 4-7 business days. See our Shipping page here for full details.

Q: Do you offer free shipping?
A: Yes! We offer free delivery on all orders over £38.99 GBP / €46.99 EUR / $48.99 USD.

Q: Where do you ship from?
A: We fulfill orders from the UK, EU, or USA depending on availability. If local stock is unavailable, your order may be shipped from a different country, which may slightly affect delivery time.

Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email. If you don’t see it, check your spam folder or contact us at contact@mewkami.com

Q: Can I cancel my order?
A: Because each item is made to order, we cannot cancel an order once it is submitted. Please double-check your details before purchasing.

🔄 Returns

Q: What is your return policy?
A: We offer returns or replacements in specific situations. Please see our Returns page here for full details.

Q: What if my item arrives damaged or incorrect?
A: Email contact@mewkami.com within 14 days, and we’ll resolve it promptly.

📏 Products & Sizing

Q: How do I choose the right size?
A: See our Sizing Guide here for detailed measurements. We recommend comparing with an item you already own for the best fit.

Q: What materials are your products made from?
A: Our apparel is made from cotton and cotton-poly blends, depending on the item. All pieces are chosen for comfort, durability, and great print quality.

Q: Will my item shrink after washing?
A: Our apparel is pre-shrunk and made to last. For best results, we recommend washing inside out on cold and air drying when possible.

💳 Discounts

Q: Can I use a discount code?
A: Yes! Subscribe to our email list below to get exclusive promo codes and offers. Only one discount code can be used per order.

🎁 Gifting & Special Requests

Q: Do you offer gift options?
A: We don't currently offer gift wrapping or custom messages, but you're welcome to ship directly to a loved one.

📧 Contact & General Questions

Q: How can I contact you?
A: Email us at contact@mewkami.com or visit our Contact page here. We aim to respond to all emails within 24 hours, Monday through Friday. Emails sent over the weekend will be responded to within 24 hours on the next business day.

Q: Do you collaborate with influencers or affiliates?
A: Yes! If you're interested in working with us, reach out at contact@mewkami.com