Privacy policy

This Privacy policy explains how Mewkami Ltd (“Mewkami”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards your personal information when you visit or make a purchase from mewkami.com (the “Site”) or otherwise interact with us (together, the “Services”). Mewkami Ltd is the data controller for the personal information we collect through the Services.

Please read this Privacy policy carefully. We are committed to transparency and compliance with applicable privacy laws, including the UK General Data Protection Regulation (UK GDPR) and the UK Data Protection Act 2018, and other relevant data protection and consumer protection laws.

1. Changes to This Privacy policy

We may update this Privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Updates will be posted on this page with a new “Last Updated” date.

2. Information We Collect

We collect personal information when you use our Services. This may include:

  • Contact details: name, email address, billing and shipping addresses, phone number.
  • Order information: product selections, payment confirmation, and transaction details.
  • Account information (if applicable): login credentials and account preferences.
  • Customer support communications: enquiries, feedback, and related correspondence.
  • Device and usage data: IP address, browser, device type, cookies, and activity on the Site.

We may also receive information from trusted third-party service providers who support our operations (such as payment processors, analytics providers, or fulfillment partners).

3. How We Use Personal Information

We use your personal information for the following purposes:

  • To process and deliver your orders, including payment and shipping.
  • To provide customer support and respond to enquiries.
  • To maintain, improve, and personalise our Services.
  • To send service-related communications (e.g. order confirmations, policy updates).
  • For marketing purposes where permitted by law, which you can opt out of at any time.
  • To detect, prevent, and address fraud, security, or technical issues.
  • To comply with legal and regulatory obligations.

Our lawful bases for processing include contract performance, legal compliance, and our legitimate business interests, as permitted by applicable law.

4. Sharing of Information

We do not sell your personal information. We may share information only as necessary to operate our business and provide the Services, including with:

  • Payment service providers to process secure transactions.
  • Fulfillment and logistics partners to produce and deliver your orders.
  • Technology providers for hosting, analytics, and security.
  • Professional advisers and regulators where legally required.

All third parties are contractually bound to protect your information and process it only for agreed purposes.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our Site, provide essential functionality (such as shopping cart and account login), analyse usage, and deliver relevant marketing.

You may adjust your browser settings to disable cookies; however, certain features may not function properly. For more information on cookies used in connection with our Shopify-powered store, please see Shopify’s Cookie Policy.

You can opt out of marketing cookies (where offered) via our cookie banner and by adjusting your browser settings.

6. Data Retention and Security

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements.

We implement appropriate technical and organisational measures to protect your data, but no system is completely secure. Please safeguard your account credentials and notify us immediately of any suspected unauthorised access.

7. Your Rights

Depending on your location, you may have rights under data protection laws, including:

  • Access to the personal data we hold about you.
  • Correction of inaccurate data.
  • Erasure of data in certain circumstances.
  • Restriction or objection to processing.
  • Data portability.
  • Withdrawal of consent where processing is based on consent.
  • Opt-out of marketing communications.

You can exercise your rights by emailing contact@mewkami.com.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

8. Children’s Privacy

Our Services are not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. International Transfers

Your personal information may be transferred and processed outside of your country of residence, including in countries outside the UK, where some of our trusted service providers are located.

Where such transfers occur, we take steps to ensure appropriate safeguards are in place, such as Standard Contractual Clauses or the UK International Data Transfer Agreement, in accordance with applicable law.

10. Contact Us

If you have any questions about this Privacy policy or wish to exercise your rights, please contact us:

Mewkami Ltd
Registered in England & Wales
Company No. 16377105
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ

Email: contact@mewkami.com

Last Updated: 1 February 2025